Privacy Policy

Last updated: February 2025

1. Introduction

Woord (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI content generation platform.

2. Information We Collect

Account Information

  • Name and email address
  • Company/business information
  • Billing and payment details
  • Account credentials

Content Data

  • Keywords and topic inputs you provide
  • Generated articles and content
  • Research data and briefs
  • Editorial feedback and revisions

Usage Data

  • IP address and browser information
  • Pages visited and features used
  • API requests and content generation volume
  • Performance analytics and error logs

3. How We Use Your Information

  • Service Delivery: To provide, maintain, and improve our AI content generation services
  • Billing: To process payments and manage subscriptions
  • Communication: To send updates, support responses, and marketing (with opt-out)
  • AI Training: We do NOT use your content to train AI models without explicit consent
  • Security: To detect fraud, abuse, and protect our platform

4. Data Storage and Security

We use industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256). Data is stored on secure cloud infrastructure with regular backups.

Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your data.

5. Third-Party Services

We use trusted third-party services to operate our platform:

  • Anthropic: AI content generation (Claude API)
  • Supabase: Database and authentication
  • Stripe: Payment processing
  • DataForSEO: Keyword research data

These providers have access to data only as necessary to perform their functions and are contractually obligated to protect it.

6. Data Retention

We retain your data as long as your account is active. Upon account deletion:

  • Personal information is deleted within 30 days
  • Anonymized usage statistics may be retained for analytics
  • Legal obligations may require longer retention for certain data

7. Your Rights (GDPR/CCPA)

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Export your data in a portable format
  • Object to certain processing activities
  • Opt-out of sale of personal information (we do not sell your data)

To exercise these rights, contact us at privacy@woord.ai

8. Cookies and Tracking

We use cookies and similar technologies for essential functionality, analytics, and to improve user experience. See our Cookie Policy for details.

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including the United States. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy as we add new features or change our cookie usage. Significant changes will be communicated through the Service or via email.

12. Contact Us

For privacy-related questions or to exercise your rights, contact:

Email: privacy@woord.ai